3 Easy Ways Workforce Automation Can Make Your Techs Happier Let’s face it; your techs are not as happy as they once were. According to a new Gallup world poll, 63% of workers worldwide are unhappy and disengaged with their work. For the Field Service Industry this problem stems from […]
The Power Of Your Customer’s Experience
How many times have you heard someone say, “Oh, don’t go there, the service is horrible”, or something of the like? How many times have you found yourself telling someone the same thing? On average, when you have a poor experience with a product or service you are likely to […]
Why the Waterfall RFP Kills Most IT Projects
Software development has changed. Until a few years ago, a company would typically hire software engineers to come in and ask customers what they wanted their software to look like – you’ve seen Office Space, right? Based on what the customers said they wanted, software engineers would spend 4-6 months […]
The Benefits of Route Optimization
What if we told you that by optimizing your route, you could get an entire day back? And that your customers and your employees would be much more satisfied with you as a whole. All while increasing your company’s revenue. Seems like a win-win for everyone, doesn’t it?! Companies like […]
The Hidden Costs of Return Visits
Have you ever had a technician come to your house unprepared to do a job? Meet Heather, a 40 year-old woman, whose furnace burner went out in the middle of winter. Because her house was built in 1910, there was no way to install a standard unit and still get […]